Felipe De Mello

Title: Innovations by Inventor Felipe De Mello

Introduction

Felipe De Mello is an accomplished inventor based in Holly Springs, NC (US). He has made significant contributions to the field of technology, particularly in automated customer support systems. With a total of four patents to his name, De Mello continues to push the boundaries of innovation.

Latest Patents

One of his latest patents is titled "Self-provisioning humanoid for automated customer support." This invention describes a computer-executed process for creating a humanoid system that can mimic human dialogue. The humanoid is designed to provision itself for automated customer support by observing interactions between human operators and customers. It assesses its confidence level to determine its readiness to handle future customer support cases.

Another notable patent is "Dynamic skill handling mechanism for bot participation in secure multi-user collaboration workspaces." This invention outlines a system for creating a context-aware chat bot that can participate in multi-party conversations. The bot operates in various modes depending on the security access levels of the participants and the business context of the virtual workspace.

Career Highlights

Felipe De Mello is currently employed at Cisco Technology, Inc., where he applies his expertise in developing innovative solutions. His work focuses on enhancing customer support and collaboration through advanced technology.

Collaborations

De Mello collaborates with talented individuals such as David C White, Jr and Deon Anthony Pillsbury, contributing to a dynamic work environment that fosters creativity and innovation.

Conclusion

Felipe De Mello is a notable inventor whose work in automated customer support and collaboration technologies showcases his commitment to innovation. His patents reflect a deep understanding of technology and its potential to improve user experiences.