The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 30, 2024
Filed:
Sep. 28, 2020
Dynamic skill handling mechanism for bot participation in secure multi-user collaboration workspaces
Cisco Technology, Inc., San Jose, CA (US);
Chidambaram Arunachalam, Apex, NC (US);
Gonzalo Salgueiro, Raleigh, NC (US);
David deMilo, Coeur D'Alene, ID (US);
Kevin Elrod, Durham, NC (US);
Felipe De Mello, Holly Springs, NC (US);
Carlos M. Pignataro, Cary, NC (US);
CISCO TECHNOLOGY, INC., San Jose, CA (US);
Abstract
A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.