The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2024
Filed:
Jan. 27, 2021
Cisco Technology, Inc., San Jose, CA (US);
David C. White, Jr., St. Petersburg, FL (US);
Jay K. Johnston, Raleigh, NC (US);
Magnus Mortensen, Cary, NC (US);
Christopher Shaun Roberts, Spring, TX (US);
Felipe De Mello, Holly Springs, NC (US);
CISCO TECHNOLOGY, INC., San Jose, CA (US);
Abstract
A computer executed process for mimicking human dialog, referred to herein as a 'humanoid' or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.