Cisco Technology, Inc.

Felipe De Mello

David C White, Jr

Deon Anthony Pillsbury

Necati Cehreli

Carlos M Pignataro

Gonzalo A Salgueiro

Jay Kemper Johnston

Magnus Mortensen

Chidambaram Arunachalam

Christopher Shaun Roberts

David deMilo

Kevin Elrod

A computer executed process for mimicking human dialog, referred to herein as a 'humanoid' or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.

Self-provisioning humanoid for automated customer support

A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.

Dynamic skill handling mechanism for bot participation in secure multi-user collaboration workspaces

A method, computer system, and computer program product are provided for modifying a web application at runtime. A single-page web application is loaded by a web browser of a client, wherein the single-page web application exchanges data between the client and a server. An extension for the single-page web application is obtained. The extension is applied to the single-page web application, wherein applying the extension adds a new feature, or modifies an existing feature, of the single-page web application without reloading the single-page web application.

Customizable redaptor extensions for single-page web applications

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Holly Springs, NC, United States of America

Felipe De Mello