Location History:
- La Jolla, CA (US) (2004 - 2008)
- San Diego, CA (US) (2009 - 2014)
Company Filing History:
6 out of 11,358 
2 out of 2 
1 out of 6 Years Active: 2004-2014
Title: Innovations of Eli Ben Borodow: Pioneering Customer Experience Management
Introduction
Eli Ben Borodow is a notable inventor based in San Diego, California, recognized for his contributions to customer service technologies. With a total of nine patents to his name, Eli has focused on enhancing customer interactions through innovative routing systems and performance measurement methodologies.
Latest Patents
Among Eli's latest inventions is the patent for "Dynamic Customer Satisfaction Routing." This innovation provides a robust framework for improving customer service environments by employing Key Performance Indicators (KPIs). These KPIs are pivotal for assessing customer interactions and agent performance on a detailed basis. The system catalogs input from customer experiences, ensuring that it is linked to relevant KPIs, which could pertain to various interaction media such as phone calls, emails, or chat sessions.
Another significant patent is for the "System and Method for Routing Workflow Items Based on Workflow Templates in a Call Center." This invention streamlines the creation and application of Workflow Templates, allowing for effective routing of tasks based on specific projects across different media types. The tool enables the automatic generation of user interface views for agents, supervisors, and customers, significantly improving operational efficiency.
Career Highlights
Eli has held key positions at prominent companies, including Oracle International Corporation and Telephony@work. His work has directly influenced advancements in customer service technology and workflow management, contributing to enhanced productivity and satisfaction in from both agents and customers.
Collaborations
Eli has collaborated with notable coworkers such as Ran Ezerzer and Ali Aljane. Together, they have worked on developing innovative solutions that improve the efficiency of customer service operations and enhance user experiences.
Conclusion
Eli Ben Borodow stands out as a significant figure in the realm of customer service innovations. His patents not only highlight his creativity and technical expertise but also his commitment to improving customer satisfaction and service efficiency. As the landscape of customer service continues to evolve, inventions like those of Eli will remain pivotal in shaping the future of customer interactions.