The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 01, 2013
Filed:
May. 06, 2011
Ran Ezerzer, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
Pierre St-cyr, San Diego, CA (US);
Imed Yahmadi, San Diego, CA (US);
Eli B. Borodow, San Diego, CA (US);
Edwin Kenneth Margulies, Las Vegas, NV (US);
Pablo M. Rodriguez, Oak Park, IL (US);
Ran Ezerzer, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
Pierre St-Cyr, San Diego, CA (US);
Imed Yahmadi, San Diego, CA (US);
Eli B. Borodow, San Diego, CA (US);
Edwin Kenneth Margulies, Las Vegas, NV (US);
Pablo M. Rodriguez, Oak Park, IL (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.