Location History:
- Morristown, NJ (US) (2004 - 2006)
- Las Vegas, NV (US) (2009 - 2014)
- Henderson, NV (US) (2014)
- Van Alstyne, TX (US) (2015)
Company Filing History:
6 out of 11,307 
2 out of 13 
1 out of 1 Years Active: 2004-2015
Title: **Edwin Kenneth Margulies: Innovator in Customer Experience Solutions**
Introduction
Edwin Kenneth Margulies is an accomplished inventor based in Las Vegas, NV, known for his contributions to the field of customer service and communications technology. With a portfolio of ten patents, Margulies has developed innovative solutions that enhance customer experiences and streamline operational efficiency for organizations.
Latest Patents
Among his latest inventions, Margulies has patented a system known as "Real Time Feedback Proxy." This patent describes a communications proxy and overlay network designed to collect customer feedback through various instruments. The system incorporates a communications server array that interacts with user devices and contact centers, ultimately enabling real-time or delayed communication between users and agents.
Another significant patent is the "Dynamic Customer Satisfaction Routing." This invention establishes a robust customer service environment that utilizes Key Performance Indicators (KPIs) to measure customer interaction and agent performance. By cataloging customer experiences and linking them to KPIs, this system allows for optimized routing of communications, enhancing both customer satisfaction and operational efficiency.
Career Highlights
Throughout his career, Margulies has contributed significantly to the technology sector, particularly in customer relationship management. He has held positions at notable companies, including Oracle International Corporation and Five9, Inc., where he applied his expertise in developing cutting-edge customer service solutions. His work has made a substantial impact on how organizations manage customer interactions and feedback.
Collaborations
Margulies has collaborated with talented professionals such as Ran Ezerzer and Eli Ben Borodow, further enhancing the innovation process within his field. These partnerships have been instrumental in driving the development of effective customer service technologies that benefit both consumers and organizations.
Conclusion
Edwin Kenneth Margulies stands out as a visionary inventor whose work in customer feedback systems and performance assessment has revolutionized the landscape of customer service. With a commitment to innovation and collaboration, Margulies continues to shape how businesses interact with their customers, ensuring a more responsive and effective service environment. His patents serve as a testament to his ingenuity and dedication to enhancing customer experiences through technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.