The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2013
Filed:
Mar. 21, 2006
Edwin Kenneth Margulies, Las Vegas, NV (US);
Eli Ben Borodow, San Diego, CA (US);
Ran Ezerzer, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
William Scott Seebauer, San Diego, CA (US);
Imed Yahmadi, San Diego, CA (US);
Edwin Kenneth Margulies, Las Vegas, NV (US);
Eli Ben Borodow, San Diego, CA (US);
Ran Ezerzer, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
William Scott Seebauer, San Diego, CA (US);
Imed Yahmadi, San Diego, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
The present invention facilitates the creation and implementation of Workflow Templates and also the designation of linkage between these templates and specific projects dealing with different media type handling. Workflow Templates are used to automatically generate user interface views which will be used by agents, knowledge workers, supervisors and customers. Such Workflow Templates provide the means to create, define and store the name and definition of and 'trigger points' for each workflow item. The trigger points for when a document is used are also determined when creating the template. Further, in creating a Workflow Templates the administrator can instruct the system to save scripts associated with the template that can be saved as XML, EDI, JSP, CGI, VXML, etc. so as to be able to automatically generate documents or logic flows consistent with the target media type for the anticipated interactions with customers.