The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2008
Filed:
Mar. 02, 2001
Ran Ezerzer, San Diego, CA (US);
Gerald Augustin Holly, Jr., San Diego, CA (US);
Roberto Armando Portillo Jarquin, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
Eli Ben Borodow, La Jolla, CA (US);
Ran Ezerzer, San Diego, CA (US);
Gerald Augustin Holly, Jr., San Diego, CA (US);
Roberto Armando Portillo Jarquin, San Diego, CA (US);
Ali Aljane, San Diego, CA (US);
Eli Ben Borodow, La Jolla, CA (US);
Oracle Sytems Corporation, Redwood Shores, CA (US);
Abstract
A network-based call center for managing a company's interactions with its customers uses resources supplied by an application service provider. The call center stores sensitive information on a database within the company's private network, behind a firewall. When a call center resource or another client or server obtains new sensitive information, the resource writes the information to the database and then erases the information. When a resource needs sensitive information stored on the database, the resource requests the information from the database, uses it, and then erases the information. The call center further provides a browser-based tool, running on the Internet, for enabling non-technical personnel of the company to provision a call center from the resources of the application service provider.