Company Filing History:
Years Active: 2023-2025
Title: Innovations by Deepak Ramamohan
Introduction
Deepak Ramamohan is an accomplished inventor based in Karnataka, India. He has made significant contributions to the field of technology, particularly in developing tools that enhance customer service interactions. With a total of four patents to his name, Ramamohan's work focuses on improving the efficiency and effectiveness of communication processes.
Latest Patents
One of his latest patents is a search tool for identifying and sizing customer issues through interaction summaries and call transcripts. This innovative tool allows users to locate customer issues in call transcripts and agent notes, providing an accurate count of how often such issues appear. The exemplary embodiments of this invention improve the speed of document searches by relying on a document matrix computed for a specific corpus of documents and vocabulary. Additionally, the tool accounts for similar terms in processing queries and utilizes a word coverage factor to enhance the relevance of search results.
Another notable patent is a learning framework for processing communication session transcripts. This framework includes receiving a query comprising a topic and determining a plurality of subtopics based on that topic. The application retrieves a variety of text transcripts from a database and computes sentiment scores for each transcript. It also determines the duration of communication sessions associated with the transcripts and computes a total score based on the sentiment score and duration. The application then returns a subset of transcripts that exceed a specified total score threshold.
Career Highlights
Deepak Ramamohan currently works at Capital One Services, LLC, where he continues to innovate and develop solutions that enhance customer interactions. His work is characterized by a strong focus on leveraging technology to improve communication processes.
Collaborations
Some of his notable coworkers include Akshay Aravindakshan Thoniparambil and Manish Agarwal, who contribute to the collaborative environment that fosters innovation at Capital One Services.
Conclusion
Deepak Ramamohan's contributions to technology through his patents demonstrate his commitment to improving customer service interactions. His innovative tools and frameworks are paving the way for more efficient communication processes in the industry.