The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2025
Filed:
Dec. 17, 2021
Capital One Services, Llc, McLean, VA (US);
Akshay Aravindakshan Thoniparambil, Bangalore, IN;
Manish Agarwal, Bangalore, IN;
Gaurav Kedia, Bangalore, IN;
Aashish Bansiwala, Ganganagar, IN;
Deepak Ramamohan, Mysuru, IN;
Sourav Choudhary, Samastipur, IN;
Capital One Services, LLC, McLean, VA (US);
Abstract
Learning frameworks for processing text transcripts may include receiving, by an application, a query comprising a topic. A topic model may determine a plurality of subtopics based on the topic. The application may receive, from a database based on the topic and plurality of subtopics, a plurality of text transcripts. A sentiment model may compute, for each text transcript, a respective sentiment score based on a text of the respective text transcript. The application may determine, for each text transcript, a duration of a communication session associated with the respective text transcript. The application may compute, for each text transcript, a total score based on the sentiment score and the duration of the respective text transcript. The application may return, as responsive to the query, a subset of the plurality of text transcripts having a total score that exceeds a threshold.