The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 09, 2025
Filed:
Dec. 12, 2023
Capital One Services, Llc, McLean, VA (US);
Deepak Ramamohan, Mysuru, IN;
Purna Prasanna Srikar Raju Regati, Andhra Pradesh, IN;
Capital One Services, LLC, McLean, VA (US);
Abstract
In some implementations, a device may obtain a data set that indicates scores for first terms based on association scores between the first terms and second terms. The association scores may be based on occurrences of the first terms in electronic documents that provide transcripts relating to telecommunication interactions, and occurrences of the second terms in electronic records that provide summaries relating to the telecommunication interactions. The device may process an electronic document, that provides a transcript relating to a new telecommunication interaction involving an agent device and a user device, to extract candidate key phrases from the transcript. The device may determine a relevance score for each candidate key phrase based on the score(s), of the data set, associated with the first term(s) in the candidate key phrase. The device may generate tag(s) for the new telecommunication interaction based candidate key phrase(s) associated with highest relevance score(s).