David S Liberman

Title: David S. Liberman: Innovator in Customer-Relationship Management Systems

Introduction

David S. Liberman is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of customer-relationship management through his innovative patent. His work focuses on enhancing the security and efficiency of API calls within these systems.

Latest Patents

David holds a patent for a system that limits rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior. The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, it determines the likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits the rate of processing for API calls made from the account based on the determined likelihood of abuse. This innovative approach helps maintain the integrity of customer-relationship management systems.

Career Highlights

David is currently employed at Zendesk, Inc., where he continues to develop solutions that enhance customer interactions. His work at Zendesk has positioned him as a key player in the advancement of customer-relationship management technologies.

Collaborations

David collaborates with talented professionals such as Vivek Chopra and Srikanth Veeraraghavan. Their combined expertise contributes to the innovative environment at Zendesk.

Conclusion

David S. Liberman is a pioneering inventor whose work in customer-relationship management systems has made a significant impact. His innovative patent demonstrates his commitment to improving the security and efficiency of these systems.