For the Inventor, By the Inventor

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San Francisco, CA, United States of America

Zendesk, Inc.

USPTO Granted Patents = 26

EPO Patents = 1

Trademarks = 10

Forward Citations = 26

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70 inventors (with patents filed for the assignee):

Sanjeev Kumar Biswas (4 out of 4 patents)

Anh Thien Dinh (3 out of 3 patents)

Barry McGaughey (3 out of 3 patents)

4. Anatoly Mikhaylov (3 out of 3 patents)

5. Nathan P Thiesen (3 out of 3 patents)

6. Anthony Del Ciotto (3 out of 3 patents)

7. Gerard J Cahill (3 out of 3 patents)

8. Daniel Angel Bradford (3 out of 3 patents)

9. Vancheswaran Koduvayur Ananthanarayanan (3 out of 3 patents)

10. Michael Gozzo (3 out of 3 patents)

11. Andrew Lavers (3 out of 3 patents)

12. Jean-Philippe J Joyal (3 out of 3 patents)

13. Michael J Spensieri (3 out of 3 patents)

14. Henry Hsu (3 out of 3 patents)

15. Soon-Ee Cheah (3 out of 3 patents)

26 patents: Sort by Forward Citations

1. D1084005 - Display screen with a graphical user interface (2025-07-15),

2. 12287792 - Dense retrieval of document templates (2025-04-29),

3. 12112192 - Split triggers for executing computer operations (2024-10-08),

4. 11714746 - Comparing the performance of multiple application versions (2023-08-01),

5. 11711276 - Providing fast trigger matching to support business rules that modify customer-support tickets (2023-07-25),

6. 11595523 - Web widget that facilitates telephone calls with customer-support agents and other customer-support services (2023-02-28),

7. 11503156 - Handing off customer-support conversations between a human agent and a bot without requiring code changes (2022-11-15),

8. 11496372 - Providing fast trigger matching to support business rules that modify customer-support tickets (2022-11-08),

9. 11436610 - Automatically clustering customer-support requests to form customer-support topics (2022-09-06),

10. 11397952 - Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system (2022-07-26),

11. 11343379 - Web widget that facilitates telephone calls with customer-support agents and other customer-support services (2022-05-24),

12. 11281627 - Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets (2022-03-22),

13. 11146512 - Handing off customer-support conversations between a human agent and a bot without requiring code changes (2021-10-12),

14. 11070671 - Middleware pipeline that provides access to external servers to facilitate customer-support conversations (2021-07-20),

15. 11044090 - Facilitating request authentication at a network edge device (2021-06-22),

Zendesk, Inc. is a customer service software company that provides a cloud-based customer support platform designed to help organizations build better customer relationships. Their software enables businesses to track, prioritize, and solve customer support tickets and inquiries across various channels including email, phone, chat, and social media. With a user-friendly interface and advanced features, Zendesk aims to improve customer satisfaction, streamline support operations, and drive business growth.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

26 Patents

#173 in San Francisco, CA

#2,960 in California

#12,451 in US

#24,092 in the World

San Francisco, CA, United States of America

Zendesk, Inc.

Forward Citations = 26

70 inventors:

Sanjeev Kumar Biswas (4 out of 4 patents)

Anh Thien Dinh (3 out of 3 patents)

Barry McGaughey (3 out of 3 patents)

4. Anatoly Mikhaylov (3 out of 3 patents)

5. Nathan P Thiesen (3 out of 3 patents)

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