For the Inventor, By the Inventor

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San Francisco, CA, United States of America

Zendesk, Inc.

USPTO Granted Patents = 30

EPO Patents = 1

Trademarks = 8

Forward Citations = 28

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80 inventors (with patents filed for the assignee):

Sanjeev Kumar Biswas (4 out of 4 patents)

Anh Thien Dinh (3 out of 3 patents)

Barry McGaughey (3 out of 3 patents)

4. Anatoly Mikhaylov (3 out of 3 patents)

5. Nathan P Thiesen (3 out of 3 patents)

6. Anthony Del Ciotto (3 out of 3 patents)

7. Gerard J Cahill (3 out of 3 patents)

8. Daniel Angel Bradford (3 out of 3 patents)

9. Vancheswaran Koduvayur Ananthanarayanan (3 out of 3 patents)

10. Michael Gozzo (3 out of 3 patents)

11. Andrew Lavers (3 out of 3 patents)

12. Jean-Philippe J Joyal (3 out of 3 patents)

13. Michael J Spensieri (3 out of 3 patents)

14. Henry Hsu (3 out of 3 patents)

15. Soon-Ee Cheah (3 out of 3 patents)

Core Competencies:

Intent Detection

Graphical User Interface

Customer Support

Distributed Worker Pool

Document Retrieval

Business Rules

Deep Learning

API Rate Limiting

Middleware Pipeline

Request Authentication

Virtual Private Clouds

Search Quality

30 patents: Sort by Forward Citations

1. 12750289 - Intent detection via masked models (2026-09-29),

2. D1122965 - Display screen or portion thereof with graphical user interface (2026-04-21),

3. 12524275 - Operating a distributed worker pool to conserve computing resources (2026-01-13),

4. D1108455 - Display screen or portion thereof with graphical user interface (2026-01-06),

5. D1084005 - Display screen with a graphical user interface (2025-07-15),

6. 12287792 - Dense retrieval of document templates (2025-04-29),

7. 12112192 - Split triggers for executing computer operations (2024-10-08),

8. 11714746 - Comparing the performance of multiple application versions (2023-08-01),

9. 11711276 - Providing fast trigger matching to support business rules that modify customer-support tickets (2023-07-25),

10. 11595523 - Web widget that facilitates telephone calls with customer-support agents and other customer-support services (2023-02-28),

11. 11503156 - Handing off customer-support conversations between a human agent and a bot without requiring code changes (2022-11-15),

12. 11496372 - Providing fast trigger matching to support business rules that modify customer-support tickets (2022-11-08),

13. 11436610 - Automatically clustering customer-support requests to form customer-support topics (2022-09-06),

14. 11397952 - Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system (2022-07-26),

15. 11343379 - Web widget that facilitates telephone calls with customer-support agents and other customer-support services (2022-05-24),

Zendesk, Inc. is a prominent provider of customer service and engagement software solutions, headquartered in San Francisco, California. The company specializes in developing cloud-based platforms that facilitate seamless communication between businesses and their customers. By offering a suite of tools for customer support, sales, and engagement, Zendesk empowers organizations to enhance their customer experience and streamline operations. Its innovative approach to customer relationship management positions it as a key player in the technology landscape.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Sep 29 2026

30 Patents

#158 in San Francisco, CA

#2,677 in California

#11,249 in US

#21,840 in the World

San Francisco, CA, United States of America

Zendesk, Inc.

Forward Citations = 28

80 inventors:

Sanjeev Kumar Biswas (4 out of 4 patents)

Anh Thien Dinh (3 out of 3 patents)

Barry McGaughey (3 out of 3 patents)

4. Anatoly Mikhaylov (3 out of 3 patents)

5. Nathan P Thiesen (3 out of 3 patents)

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