Company Filing History:
Years Active: 2020-2022
Title: Inventor Profile: Anh Thien Dinh from Pascoe Vale, AU
Introduction
Anh Thien Dinh is an innovative inventor based in Pascoe Vale, Australia, known for her contributions to customer support technologies. With a remarkable portfolio comprising three patents, she is making significant strides in enhancing customer service systems through her inventive approaches.
Latest Patents
Dinh's latest patents showcase her expertise in leveraging deep learning for customer engagement. One of her notable inventions is a semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system. This system processes customer requests by segmenting them into sentences, encoding these sentences, and assessing their importance to extract relevant information. Ultimately, it facilitates effective responses tailored to customer needs.
Another significant patent involves an automated system for proposing help center articles to address customer-service requests. This innovative system analyzes customer request tickets to create request vectors, which are then used to identify knowledge gaps in existing help center articles. By clustering request vectors, the system alerts content creators when new articles need to be developed or existing ones require updates, ensuring that customer inquiries are comprehensively addressed.
Career Highlights
Anh Thien Dinh is currently a key member of Zendesk, Inc., where her contributions play a crucial role in improving customer support interactions. Her inventive work reflects her commitment to advancing technology in customer service, setting new standards for efficiency and user experience.
Collaborations
Throughout her career, Dinh has collaborated with notable colleagues such as Christopher J Hausler and Michael G Mortimer. These partnerships have enhanced her innovative capabilities and contributions to the field, demonstrating the impact of teamwork in advancing technology.
Conclusion
As an accomplished inventor, Anh Thien Dinh continues to shape the future of customer service technology through her patents and innovative solutions. Her work not only reflects her brilliance as an inventor but also emphasizes the importance of continual advancement in customer support systems to meet evolving user demands.