The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 29, 2026
Filed:
May. 30, 2024
Zendesk, Inc., San Francisco, CA (US);
Nichal Ashok Narotamo, Lisbon, PT;
David Oliveira Aparício, Oporto, PT;
Mariana Sá Correia Leite De Almeida, Lisbon, PT;
Inês Jorge Pedro, Berlin, DE;
Zendesk, Inc., San Francisco, CA (US);
Abstract
The present disclosure relates to predicting an intent associated with a support ticket. In one example, a method for predicting intents includes providing, as inputs to an intent model: the support ticket; and a set of one or more relevant intents associated with an organization associated with the support ticket, wherein the set of one or more relevant intents is a subset of a set of possible intents the intent model is configured to predict; and receiving, as output from the intent model, one or more predicted intents associated with the support ticket, wherein the one or more predicted intents are in the set of one or more relevant intents associated with the organization.