Company Filing History:
Years Active: 2022-2024
Title: **Innovative Mind: Sanjeev Kumar Biswas and His Patents**
Introduction
Sanjeev Kumar Biswas, an accomplished inventor based in Singapore, SG, has made significant contributions to the field of computer operations with his innovative patents. With a total of four patents under his name, Biswas continues to push the boundaries of technology, particularly in automating processes and improving efficiency in customer-support systems.
Latest Patents
One of Biswas's latest patents focuses on **Split Triggers for Executing Computer Operations**. This invention allows multiple computer operations to be triggered when specific sets of conditions are met, evaluated at various locations in a network. This efficient mechanism can involve allocating or deallocating computing resources and modifying stored data based on client and server conditions.
Another noteworthy patent is titled **Providing Fast Trigger Matching to Support Business Rules that Modify Customer-Support Tickets**. This system automates the update process in online customer-support systems by applying business rule triggers to modify tickets when conditions are satisfied. Utilizing a condition graph, the system evaluates parameters associated with the ticket to ensure timely updates, ultimately enhancing customer service operations.
Career Highlights
Sanjeev Kumar Biswas currently works at Zendesk, Inc., a leading company in customer service software solutions. His role involves leveraging innovative technology to enhance user experiences and streamline processes within customer support.
Collaborations
During his career, Biswas has collaborated with notable colleagues, including Vancheswaran Koduvayur Ananthanarayanan and Nguyen Truong Khanh. These collaborations have contributed to the development of advanced technologies that redefine efficiency in customer support.
Conclusion
Sanjeev Kumar Biswas exemplifies innovation in the tech industry with his groundbreaking patents and commitment to enhancing computer operations. His work at Zendesk, Inc. and collaboration with fellow professionals highlight the significant impact of his contributions to the field. As technology evolves, Biswas's continued innovations promise to shape the future of customer-support systems and beyond.