Zendesk, Inc.

David S Liberman

Arwen Twinkle E Griffioen

Vivek Chopra

Srikanth Veeraraghavan

Hao Sun

J David Niergarth

Indika D Jayasinghe

Lisa Friedman

The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, the system determines a likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.

Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior

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San Francisco, CA, United States of America

David S Liberman