The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Sep. 29, 2017
Zendesk, Inc., San Francisco, CA (US);
Vivek Chopra, San Francisco, CA (US);
Srikanth Veeraraghavan, San Francisco, CA (US);
Arwen Twinkle E. Griffioen, Montmorency, AU;
Hao Sun, Fremont, CA (US);
David S. Liberman, San Francisco, CA (US);
J. David Niergarth, Madison, WI (US);
Indika D. Jayasinghe, Merced, CA (US);
Lisa Friedman, San Francisco, CA (US);
Zendesk, Inc., San Francisco, CA (US);
Abstract
The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, the system determines a likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.