Hao Sun

Title: Hao Sun - Innovator in Customer-Relationship Management Systems

Introduction

Hao Sun is a notable inventor based in Fremont, CA, who has made significant contributions to the field of customer-relationship management systems. With a focus on enhancing the security and efficiency of these systems, he has developed innovative solutions that address common challenges faced by businesses today.

Latest Patents

Hao Sun holds a patent for a system designed to rate-limit API calls for accounts in a customer-relationship-management system based on predicted abusive behavior. The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, it determines the likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits the rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood of abuse. This patent showcases his innovative approach to improving system integrity and user experience.

Career Highlights

Hao Sun is currently employed at Zendesk, Inc., where he continues to develop and refine technologies that enhance customer-relationship management. His work at Zendesk has positioned him as a key player in the industry, contributing to the company's reputation for providing robust solutions to businesses.

Collaborations

Hao has collaborated with talented professionals such as Srikanth Veeraraghavan and Indika D Jayasinghe, further enriching his work environment and fostering innovation within his team.

Conclusion

Hao Sun's contributions to the field of customer-relationship management systems through his innovative patent and work at Zendesk, Inc. highlight his commitment to improving technology for businesses. His efforts in detecting and controlling abusive behavior in accounts are vital for enhancing user experience and system security.