Vivek Chopra

Title: Vivek Chopra: Innovator in Customer Relationship Management

Introduction

Vivek Chopra is a notable inventor based in San Francisco, CA, who has made significant contributions to the field of customer relationship management (CRM). His innovative approach focuses on enhancing the security and efficiency of CRM systems, particularly in detecting and mitigating abusive behavior.

Latest Patents

Chopra holds a patent for a system that limits API calls for accounts in a CRM system based on predicted abusive behavior. The patent, titled "Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior," describes a method for detecting and controlling operations performed by abusive accounts. The system analyzes account-related information to determine the likelihood of abuse and subsequently limits the rate of processing for API calls made from the account.

Career Highlights

Vivek Chopra is currently employed at Zendesk, Inc., a leading company in customer service software. His work at Zendesk emphasizes the importance of maintaining a secure and user-friendly environment for CRM users. With his innovative solutions, he aims to improve the overall experience for both businesses and their customers.

Collaborations

Chopra collaborates with talented professionals such as Srikanth Veeraraghavan and Arwen Twinkle E Griffioen, contributing to a dynamic team focused on advancing CRM technologies.

Conclusion

Vivek Chopra's contributions to the field of customer relationship management through his innovative patent demonstrate his commitment to improving user experience and security. His work at Zendesk, along with his collaborations, positions him as a key figure in the ongoing evolution of CRM systems.