Company Filing History:
Years Active: 2020
Title: Indika D Jayasinghe: Innovator in Customer-Relationship Management Systems
Introduction
Indika D Jayasinghe is a notable inventor based in Merced, CA (US). She has made significant contributions to the field of customer-relationship management through her innovative patent. Her work focuses on enhancing the security and efficiency of customer accounts within these systems.
Latest Patents
Indika holds a patent titled "Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior." This invention relates to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. The system operates by obtaining account-related information for an account and determining the likelihood that the account is being used for abusive purposes. Based on this likelihood, the system limits the rate of processing for application-programming interface (API) calls made from the account.
Career Highlights
Indika is currently employed at Zendesk, Inc., where she applies her expertise in developing solutions that improve customer-relationship management systems. Her innovative approach has led to the creation of a patent that addresses critical issues related to account abuse.
Collaborations
Indika collaborates with talented professionals such as Vivek Chopra and Srikanth Veeraraghavan. Their teamwork contributes to the advancement of technologies that enhance customer experiences.
Conclusion
Indika D Jayasinghe is a pioneering inventor whose work in customer-relationship management systems is making a significant impact. Her patent demonstrates her commitment to improving security and efficiency in this vital area of technology.