Location History:
- Palo Alto, CA (US) (2004 - 2010)
- Birmingham, AL (US) (2005 - 2010)
Company Filing History:
6 out of 16,510 
3 out of 987 Years Active: 2004-2010
Title: The Innovations of David R. Jean: A Pioneer in Trouble Ticket Management
Introduction
David R. Jean, an accomplished inventor based in Palo Alto, CA, has made significant contributions to the field of communications through his innovative patents. With a total of nine patents to his name, Jean has been instrumental in developing processes and systems that enhance the management of trouble tickets and work orders, addressing critical issues in communication systems.
Latest Patents
One of David R. Jean's latest patents focuses on processes and systems for creating and managing trouble tickets. This innovative system facilitates communication with a communications network to receive requests for trouble ticket creation. It allows for the systematic tracking of trouble tickets, from their initial creation to their final closure, utilizing unique work item numbers that include telephone numbers tied to the problems in question.
In a similar vein, Jean's work on systems for creating and managing work orders optimizes the handling of operational challenges. This patent outlines an embodiment that initiates a work order and tracks it through identification numbers linked to the affected telephone numbers. The structured approach ensures that trouble tickets are efficiently managed and distributed to clients, improving overall customer service in communications networks.
Career Highlights
Throughout his career, David R. Jean has worked with prominent organizations, including AT&T Intellectual Property I, L.P. and BellSouth Intellectual Property Corporation. His tenure at these influential companies has been marked by a strong focus on innovation and process improvement within the telecommunications sector.
Collaborations
In his journey as an inventor, David R. Jean collaborated with notable colleagues such as Judy M. Marcopulos and Rita H. Scherer. Their combined expertise has contributed to the successful development of practical solutions that address common challenges faced in the communication industry.
Conclusion
David R. Jean's contributions through his patents highlight the vital role that innovative solutions play in enhancing communication processes. With a robust portfolio and a commitment to improvement, Jean continues to be a key figure in the evolution of trouble ticket and work order management systems. His work not only facilitates better problem resolution but also exemplifies the ongoing need for innovation in the communications field.