The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 22, 2010
Filed:
Dec. 14, 2006
David R. Jean, Birmingham, AL (US);
Judy M. Marcopulos, Duluth, GA (US);
Rita H. Scherer, Birmingham, AL (US);
David R. Jean, Birmingham, AL (US);
Judy M. Marcopulos, Duluth, GA (US);
Rita H. Scherer, Birmingham, AL (US);
AT&T Intellectual Property, I, L.P., Reno, NV (US);
Abstract
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creating to final closure, using the assigned work item number.