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For the Inventor, By the Inventor

Colorado Springs, CO, United States of America

David E Phelps

This inventor holds 21 USPTO granted patents and 1 published patent application, primarily in Interactive Voice Response. Top assignees: Verizon Patent and Licensing Inc., Mci Communications Corporation, Verizon Business Global LLC. Active years: 2002-2018.

IDiyas Innovation Intelligence. (2026). Inventor Profile: David E Phelps. Retrieved from https://idiyas.com/inventor/david-e-phelps

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank
USPTO Granted Patents = 21 

% Patents Active = 90.5

Average Co-Inventor Count = 3.1

ph-index = 8

Forward Citations = 283(Granted Patents)


Company Filing History:

goldMedal15 out of 6,867 
 
Verizon Patent and Licensing Inc.
 patents
silverMedal5 out of 473 
 
Mci Communications Corporation
 patents
bronzeMedal1 out of 289 
 
Verizon Business Global LLC
 patents

Years Active: 2002-2018

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Areas of Expertise:
Call Transfers
Web-Delivered Calls
Voice Co-Browsing
Third-Party Call Control
SIP-Based Network
IVR Recording
Network Calls
Session Routing
Communications Signaling
Service Provisioning
Advanced IVR Services
21 patents (USPTO):Explore Patents
1. 10055742 - Call transfers for web-delivered calls (2018-08-21),
2. 9916128 - Visual and voice co-browsing framework (2018-03-13),
3. 9712674 - Third-party call control over secure duplex communication channel (2017-07-18),
4. 9276969 - Method and system for providing a setup timer in a SIP-based network (2016-03-01),
5. 9247060 - Call control for web calls (2016-01-26),
6. 9112976 - Parking and routing network calls and sessions (2015-08-18),
7. 8971514 - Avoiding failed routes (2015-03-03),
8. 8908840 - IVR recording continuity control (2014-12-09),
9. 8861692 - Web call access and egress to private network (2014-10-14),
10. 8787537 - IVR communication session routing and recording (2014-07-22),
11. 8774395 - IVR recording management and control (2014-07-08),
12. 8750467 - Systems and methods for handling calls associated with an interactive voice response application (2014-06-10),
13. 8619957 - Delivery of call data in a communication system (2013-12-31),
14. 8315363 - Network call recording (2012-11-20),
15. 8310958 - Routing calls in a network (2012-11-13),

Title: David E. Phelps: Innovator in Web Communication Technologies

Introduction

David E. Phelps is a notable inventor based in Colorado Springs, CO, recognized for his significant contributions to the field of web communication technologies. With an impressive portfolio of 21 patents, Phelps has refined processes that enhance the efficiency and effectiveness of contact center operations. His work is not only innovative but also crucial in today's digitally interconnected environment.

Latest Patents

Among his latest patents are two groundbreaking innovations:

1. **Call Transfers for Web-Delivered Calls** - This system connects Web Real-Time Communication (WebRTC) calls to contact center agents, allowing for an efficient transfer of calls based on requests from agents. The system facilitates seamless communication by enabling the connection to a secondary agent, ensuring that customer inquiries are handled promptly.

2. **Visual and Voice Co-Browsing Framework** - This innovative computer system enables voice-enabled web pages, allowing a voice browser to interact with HTML content. By establishing a WebRTC connection with an interactive voice response (IVR) system, it enhances user experience by providing real-time assistance and support during web browsing.

Career Highlights

David E. Phelps has held key positions in prominent technology companies, including Verizon Patent and Licensing Inc. and MCI Communications Corporation. His experience in these organizations has provided him with a strong foundation in technology development and intellectual property, paving the way for his successful patent portfolio.

Collaborations

Throughout his career, Phelps has collaborated with esteemed professionals such as Brian S. Badger and John Macedo. These partnerships have contributed significantly to the advancement of various communication technologies and highlight the importance of teamwork in achieving innovative breakthroughs.

Conclusion

David E. Phelps stands out in the realm of innovation, particularly in the field of web communication. His dedication to enhancing user experience through thoughtful invention has resulted in major advancements that benefit companies and consumers alike. As technologies continue to evolve, Phelps’s contributions remain highly relevant in shaping the future of communication.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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