David E Phelps

Title: David E. Phelps: Innovator in Web Communication Technologies

Introduction

David E. Phelps is a notable inventor based in Colorado Springs, CO, recognized for his significant contributions to the field of web communication technologies. With an impressive portfolio of 21 patents, Phelps has refined processes that enhance the efficiency and effectiveness of contact center operations. His work is not only innovative but also crucial in today's digitally interconnected environment.

Latest Patents

Among his latest patents are two groundbreaking innovations:

1. **Call Transfers for Web-Delivered Calls** - This system connects Web Real-Time Communication (WebRTC) calls to contact center agents, allowing for an efficient transfer of calls based on requests from agents. The system facilitates seamless communication by enabling the connection to a secondary agent, ensuring that customer inquiries are handled promptly.

2. **Visual and Voice Co-Browsing Framework** - This innovative computer system enables voice-enabled web pages, allowing a voice browser to interact with HTML content. By establishing a WebRTC connection with an interactive voice response (IVR) system, it enhances user experience by providing real-time assistance and support during web browsing.

Career Highlights

David E. Phelps has held key positions in prominent technology companies, including Verizon Patent and Licensing Inc. and MCI Communications Corporation. His experience in these organizations has provided him with a strong foundation in technology development and intellectual property, paving the way for his successful patent portfolio.

Collaborations

Throughout his career, Phelps has collaborated with esteemed professionals such as Brian S. Badger and John Macedo. These partnerships have contributed significantly to the advancement of various communication technologies and highlight the importance of teamwork in achieving innovative breakthroughs.

Conclusion

David E. Phelps stands out in the realm of innovation, particularly in the field of web communication. His dedication to enhancing user experience through thoughtful invention has resulted in major advancements that benefit companies and consumers alike. As technologies continue to evolve, Phelps’s contributions remain highly relevant in shaping the future of communication.