The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2014
Filed:
Dec. 12, 2011
David E. Phelps, Colorado Springs, CO (US);
Brian S. Badger, Divide, CO (US);
John Macedo, Clearwater, FL (US);
Gregory J. Bjornberg, Colorado Spings, CO (US);
John Rivera, Colorado Springs, CO (US);
David E. Phelps, Colorado Springs, CO (US);
Brian S. Badger, Divide, CO (US);
John Macedo, Clearwater, FL (US);
Gregory J. Bjornberg, Colorado Spings, CO (US);
John Rivera, Colorado Springs, CO (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.