The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2014
Filed:
May. 15, 2013
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
David E. Phelps, Colorado Springs, CO (US);
Brian S. Badger, Divide, CO (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A system may include a Web Real-Time Communication (WebRTC) backend server configured to receive a request for a Uniform Resource Identifier (URI) for a WebRTC call session requested by a browser application and generate the URI for the WebRTC call session; and a validation proxy configured to receive the URI from a WebRTC gateway and validate the URI with the WebRTC backend server. The WebRTC backend server may be receive a request to validate the URI from the validation proxy, determine whether the URI corresponds to a valid URI, and send a validation message to the validation proxy, if the received URI is valid. The validation proxy may generate a Session Initiation Protocol (SIP) message based on the received validation message and send the generated SIP message to a contact center services system to initiate a real-time call between the contact center services system and the browser application.