The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 09, 2014
Filed:
Dec. 12, 2011
David E. Phelps, Colorado Springs, CO (US);
Brian S. Badger, Divide, CO (US);
John Macedo, Clearwater, FL (US);
Gregory J. Bjornberg, Colorado Springs, CO (US);
John Rivera, Colorado Springs, CO (US);
David E. Phelps, Colorado Springs, CO (US);
Brian S. Badger, Divide, CO (US);
John Macedo, Clearwater, FL (US);
Gregory J. Bjornberg, Colorado Springs, CO (US);
John Rivera, Colorado Springs, CO (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.