Company Filing History:
Years Active: 2024-2025
Title: Innovations by Anuroop Arora: Pioneering Customer Contact Solutions
Introduction
Anuroop Arora, an accomplished inventor based in Seattle, WA, has made significant contributions to the field of customer contact services. With a total of three patents, Arora is recognized for his innovative approaches to enhancing the efficiency and effectiveness of communication systems. His work not only improves customer interactions but also leverages modern technologies to streamline service processes.
Latest Patents
Anuroop Arora's latest patents showcase his expertise in theme detection and real-time customer service support. One of his notable inventions is related to "Programmatic theme detection in contacts analytics service." This patent outlines systems and methods for detecting themes within contacts data, which may include various formats such as text, audio recordings, and more. By utilizing machine learning, this invention enables the analysis of chat logs and audio transcripts to extract key phrases and cluster them to reveal underlying themes.
Another significant patent is for a "Customer contact service with real-time supervisor assistance." This innovative system facilitates oversight for supervisors managing multiple agents in a customer service environment. Utilizing natural language processing (NLP) techniques, the patent describes a method for monitoring audio connections, generating transcripts, and providing actionable insights to supervisors based on metadata and transcript analysis. Such advancements ensure that supervisors can offer timely support to agents, enhancing overall service quality.
Career Highlights
Anuroop Arora is currently associated with Amazon Technologies, Inc., a leading company in technological innovation and customer service solutions. His work at Amazon reflects a strong commitment to advancing customer engagement through cutting-edge technologies. Throughout his career, Arora has demonstrated a passion for harnessing technology to solve real-world problems, thereby improving the customer experience.
Collaborations
Arora has collaborated with esteemed colleagues such as Atul Deo and Swaminathan Sivasubramanian. Working alongside these talented professionals has enabled the development and implementation of innovative solutions that address complex challenges in customer communication and analytics. Their joint efforts have undoubtedly played a role in the success of Arora's inventions and their applications.
Conclusion
With a remarkable track record and three patents to his name, Anuroop Arora stands out as a leading figure in the realm of customer contact innovations. His groundbreaking patents reflect a deep understanding of technology's role in improving customer interactions. As he continues to work at Amazon Technologies, Inc., the impact of his contributions is sure to resonate across the industry, shaping the future of customer service solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.