The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2025
Filed:
Nov. 26, 2021
Amazon Technologies, Inc., Reno, NV (US);
Wei Xiao, Jersey City, NJ (US);
Dejiao Zhang, Jersey City, NJ (US);
Kaustubh Kishor Khanke, Seattle, WA (US);
Henghui Zhu, Jersey City, NJ (US);
Ramesh M Nallapati, Fremont, CA (US);
Andrew Oliver Arnold, New York, NY (US);
Bing Xiang, Mount Kisco, NY (US);
Xiaofei Ma, New York, NY (US);
Anuroop Arora, Seattle, WA (US);
Atul Deo, Kirkland, WA (US);
Amazon Technologies, Inc., Reno, NV (US);
Abstract
Systems and methods develop and apply one or more extractive summarization models for locating contact center conversation details in a transcript, extracting pertinent verbiage, and, in a transformation of the communication details, automatically generating summaries at one or more levels of abstraction, the summaries in full sentences, in a manner that a contact center agent understands. The models are trained using machine learning algorithms.