The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2024
Filed:
Sep. 30, 2020
Amazon Technologies, Inc., Seattle, WA (US);
Anuroop Arora, Seattle, WA (US);
Atul Deo, Kirkland, WA (US);
Ramesh M. Nallapati, Fairfield, CT (US);
Henghui Zhu, Jersey City, NJ (US);
Arvind Arikatla, Seattle, WA (US);
Sai Bharadwaj Kanduri, Seattle, WA (US);
Srikanth Prabala, Seattle, WA (US);
Dejiao Zhang, Jersey City, NJ (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Systems and methods to detect themes in contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. Text-based transcripts of contacts data may be parsed into turns, an issue turn may be detected using a machine learning model, a key phrase may be extracted from the issue turn. Key phrases from across multiple contacts data may be clustered to identify themes.