The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 02, 2024
Filed:
Nov. 27, 2019
Amazon Technologies, Inc., Seattle, WA (US);
Swaminathan Sivasubramanian, Sammamish, WA (US);
Vasanth Philomin, Seattle, WA (US);
Vikram Anbazhagan, Issaquah, WA (US);
Ashish Singh, Sammamish, WA (US);
Atul Deo, Kirkland, WA (US);
Anuroop Arora, Seattle, WA (US);
Jessie Young, Seattle, WA (US);
Harsh Yadav, Seattle, WA (US);
Priyanka Shirish Kale, Bothell, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.