This inventor holds 2 USPTO granted patents and 1 published patent application, plus 1 CIPO patent. Top assignees: [24]7.Ai, Inc., 24/7 Customer, Inc.. Active years: 2016-2019.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
![[24]7.Ai, Inc.](/images/companies/247ai.png)
Years Active: 2016-2019
Title: A Kranthi Mitra: Innovator in Customer Engagement Technologies
Introduction
A Kranthi Mitra is a notable inventor based in Hyderabad, Telangana, India. He has made significant contributions to the field of customer engagement technologies, holding two patents that showcase his innovative approach to identifying and interacting with customers across various channels.
Latest Patents
His latest patents include a system for multi-channel customer identification. This invention links unique customer identification and behavior across concurrent or sequential channels of engagement. It creates and captures unique identifiers that are passed between multiple contact channels, such as web, mobile, IVR, phone, automotive, and television. This allows for a comprehensive understanding of the customer’s context, including their history, past behavior, and any obstacles encountered.
Another significant patent is a method and apparatus for proactive notifications based on the location of a user. This invention determines the user's location and sends appropriate notifications based on available services or user requests. This proactive approach enhances user experience by providing timely and relevant information.
Career Highlights
A Kranthi Mitra has worked with prominent companies in the technology sector, including 24/7 Customer, Inc. and [24]7.ai, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in customer engagement.
Collaborations
Throughout his career, he has collaborated with talented professionals such as Pallipuram V Kannan and Santhosh Kumar Arjunan. These collaborations have contributed to the development of his innovative solutions and have fostered a creative environment for technological advancements.
Conclusion
A Kranthi Mitra stands out as an inventor dedicated to enhancing customer engagement through innovative technologies. His patents reflect a deep understanding of user behavior and the importance of seamless communication across various platforms. His work continues to influence the field of customer engagement, paving the way for future innovations.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile