[24]7.ai, Inc.

24/7 Customer, Inc.

A Kranthi Mitra

Pallipuram V Kannan

Andrew Chang

Quang Nguyen

Santhosh Kumar Arjunan

Dan Reed

Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.

Multi-channel customer identification

The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.

Method and apparatus for proactive notifications based on the location of a user

Growing community of inventors

Hyderabad Telangana, India

A Kranthi Mitra