For the Inventor, By the Inventor

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Campbell, CA, United States of America

24/7 Customer, Inc.

USPTO Granted Patents = 50

% Expired Patents = 6.0

CIPO Patents = 1

EPO Patents = 2

Trademarks = 7

Forward Citations = 581

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48 inventors (with patents filed for the assignee):

Pallipuram V Kannan (18 out of 36 patents)

Ravi Vijayaraghavan (17 out of 32 patents)

Vaibhav Srivastava (9 out of 20 patents)

4. R Mathangi Sri (8 out of 15 patents)

5. Mohit Jain (7 out of 35 patents)

6. Andrew Chang (5 out of 8 patents)

7. Patrick Nguyen (5 out of 6 patents)

8. Nitin Hardeniya (4 out of 6 patents)

9. Kioma Aldecoa (4 out of 5 patents)

10. Kranthi Mitra Adusumilli (3 out of 10 patents)

11. Manoj Rajshekar (3 out of 6 patents)

12. Subhash Ramchandra Kulkarni (3 out of 6 patents)

13. Prashant V Ullegaddi (3 out of 5 patents)

14. Gangadharan Kumar (3 out of 4 patents)

15. Shekhar Kumar Deo (3 out of 3 patents)

Core Competencies:

Customer Engagement

Intent Prediction

User Interactions

Dialogue Mining

Voice User Interface

Chat Sessions

Behavior Prediction

Customer Journey

Data Analysis

Multimedia Objects

Proactive Notifications

Interaction Management

50 patents: Sort by Forward Citations

1. 9910909 - Method and apparatus for extracting journey of life attributes of a user from user interactions (2018-03-06),

2. 9894207 - Stage-wise analysis of text-based interactions (2018-02-13),

3. 9883026 - Method and apparatus for facilitating speech application testing (2018-01-30),

4. 9871921 - Method and apparatus for diverting callers to web sessions (2018-01-16),

5. 9851872 - Slider and history field for smart chat sessions (2017-12-26),

6. 9851869 - Slider and history field for smart chat sessions (2017-12-26),

7. 9813779 - Method and apparatus for increasing user engagement with video advertisements and content by summarization (2017-11-07),

8. 9742912 - Method and apparatus for predicting intent in IVR using natural language queries (2017-08-22),

9. 9736668 - Data assistance application for mobile devices (2017-08-15),

10. 9733894 - Method and apparatus for facilitating voice user interface design (2017-08-15),

11. 9712671 - Method and apparatus for intent prediction and proactive service offering (2017-07-18),

12. 9710495 - Business rules manager (2017-07-18),

13. 9661088 - Method and apparatus for determining user browsing behavior (2017-05-23),

14. 9661067 - Systems and methods for facilitating dialogue mining (2017-05-23),

15. 9652797 - Intent prediction based recommendation system using data combined from multiple channels (2017-05-16),

Company Overview

24/7 Customer, Inc. is a leading provider of customer interaction management solutions based in Campbell, California. The company specializes in enhancing customer engagement through advanced technologies such as intent prediction and dialogue mining. By focusing on user interactions and behavior prediction, 24/7 Customer aims to optimize the customer journey across various platforms. Their expertise in voice user interfaces and chat sessions positions them at the forefront of transforming how businesses connect with their customers.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

50 Patents

#12 in Campbell, CA

#1,650 in California

#7,011 in US

#14,024 in the World

Campbell, CA, United States of America

24/7 Customer, Inc.

Forward Citations = 581

48 inventors:

Pallipuram V Kannan (18 out of 36 patents)

Ravi Vijayaraghavan (17 out of 32 patents)

Vaibhav Srivastava (9 out of 20 patents)

4. R Mathangi Sri (8 out of 15 patents)

5. Mohit Jain (7 out of 35 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: 24/7 Customer, Inc.. Retrieved from https://idiyas.com/company/24-7-customer

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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