IDiyas

For the Inventor, By the Inventor

Campbell, CA, United States of America

24/7 Customer, Inc.


USPTO Granted Patents = 50



Trademarks = 8

Forward Citations = 563

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85 inventors (with patents filed for the assignee):

goldMedal Pallipuram V Kannan (18 out of 36 patents)

silverMedal Ravi Vijayaraghavan (17 out of 32 patents)

bronzeMedal Vaibhav Srivastava (9 out of 20 patents)

4.  R Mathangi Sri (8 out of 15 patents)

5.  Mohit Jain (7 out of 35 patents)

6.  Andrew Chang (5 out of 8 patents)

7.  Patrick Nguyen (5 out of 6 patents)

8.  Nitin Hardeniya (4 out of 6 patents)

9.  Kioma Aldecoa (4 out of 5 patents)

10.  Kranthi Mitra Adusumilli (3 out of 10 patents)

11.  Manoj Rajshekar (3 out of 6 patents)

12.  Subhash Ramchandra Kulkarni (3 out of 6 patents)

13.  Prashant V Ullegaddi (3 out of 5 patents)

14.  Gangadharan Kumar (3 out of 4 patents)

15.  Shekhar Kumar Deo (3 out of 3 patents)


Core Competencies:
User Interaction Analysis
Intent Prediction
Voice User Interface
Customer Journey Mapping
Dialogue Mining
Video Engagement Optimization
Chatbot Development
Customer Behavior Prediction
Multimedia Interaction
Proactive Notifications
Data-Driven Recommendations
Customer Experience Management

50 patents:

1. 9910909 - Method and apparatus for extracting journey of life attributes of a user from user interactions (2018-03-06),
2. 9894207 - Stage-wise analysis of text-based interactions (2018-02-13),
3. 9883026 - Method and apparatus for facilitating speech application testing (2018-01-30),
4. 9871921 - Method and apparatus for diverting callers to web sessions (2018-01-16),
5. 9851872 - Slider and history field for smart chat sessions (2017-12-26),
6. 9851869 - Slider and history field for smart chat sessions (2017-12-26),
7. 9813779 - Method and apparatus for increasing user engagement with video advertisements and content by summarization (2017-11-07),
8. 9742912 - Method and apparatus for predicting intent in IVR using natural language queries (2017-08-22),
9. 9736668 - Data assistance application for mobile devices (2017-08-15),
10. 9733894 - Method and apparatus for facilitating voice user interface design (2017-08-15),
11. 9712671 - Method and apparatus for intent prediction and proactive service offering (2017-07-18),
12. 9710495 - Business rules manager (2017-07-18),
13. 9661088 - Method and apparatus for determining user browsing behavior (2017-05-23),
14. 9661067 - Systems and methods for facilitating dialogue mining (2017-05-23),
15. 9652797 - Intent prediction based recommendation system using data combined from multiple channels (2017-05-16),
24/7 CUSTOMER, INC. is a global leader in customer experience management and business process outsourcing solutions. With over 20 years of industry experience, they offer innovative technology platforms and services that help businesses enhance customer satisfaction, drive revenue, and optimize operational efficiency. Their comprehensive solutions include chatbots, virtual assistants, self-service portals, customer analytics, and voice-enabled interfaces. With a strong focus on delivering exceptional customer experiences, 24/7 CUSTOMER, INC. is trusted by leading companies worldwide.
This text is generated by artificial intelligence and may not be accurate.

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Company Badge

USPTO Data Jan 1 1976 - Dec 2 2025

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50 Patents

#11 in Campbell, CA

#1,605 in California

#6,762 in US

#13,566 in the World

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Campbell, CA, United States of America

24/7 Customer, Inc.

Forward Citations = 563

85 inventors:

goldMedal Pallipuram V Kannan (18 out of 36 patents)

silverMedal Ravi Vijayaraghavan (17 out of 32 patents)

bronzeMedal Vaibhav Srivastava (9 out of 20 patents)

4.  R Mathangi Sri (8 out of 15 patents)

5.  Mohit Jain (7 out of 35 patents)

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