Pallipuram V Kannan

This inventor holds 36 USPTO granted patents and 20 published patent applications, plus 7 CIPO patents, primarily in Customer Interaction Management. Top assignees: 24/7 Customer, Inc., [24]7.Ai, Inc., 7.Ai, Inc.. Active years: 2010-2023.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Pallipuram V Kannan. Retrieved from https://idiyas.com/inventor/pallipuram-v-kannan

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 36 (Patent Applications = 20)

% Patents Active = 94.4

CIPO Patents = 7 (Patent Applications = 7)

Average Co-Inventor Count = 2.1

ph-index = 13

Forward Citations = 406(Granted Patents)

Location History:

San Jose, CA (US) (2020)
Saratoga, CA (US) (2017 - 2022)
Los Gatos, CA (US) (2010 - 2023)

Company Filing History:

Years Active: 2010-2023

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Areas of Expertise:

Customer Journey Prediction

Agent Conversation Facilitation

Personalized Notifications

Dialogue Mining

User Profile Building

Customer Behavior Prediction

Multi-Channel Optimization

Proactive Surveys

Customer Experience Management

Interaction Data Analysis

Smart Chat Sessions

Resource Staffing

36 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 11711465 - Method and apparatus for providing assistance to calling customers (2023-07-25),

2. 11543937 - Slider and history field for smart chat sessions (2023-01-03),

3. 11526917 - Method and apparatus for notifying customers of agent's availability (2022-12-13),

4. 11436618 - Method and apparatus for providing customer notifications (2022-09-06),

5. 11238872 - Method and apparatus for managing agent interactions with enterprise customers (2022-02-01),

6. 11080721 - Method and apparatus for an intuitive customer experience (2021-08-03),

7. 10798245 - Method and apparatus for facilitating agent conversations with customers of an enterprise (2020-10-06),

8. 10755293 - Customer journey prediction and resolution (2020-08-25),

9. 10726427 - Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification (2020-07-28),

10. 10635695 - Systems and methods for facilitating dialogue mining (2020-04-28),

11. 10592949 - Method and apparatus for linking customer interactions with customer messaging platforms (2020-03-17),

12. 10574824 - Method and apparatus for facilitating agent conversations with customers of an enterprise (2020-02-25),

13. 10515380 - Proactive surveys based on customer information (2019-12-24),

14. 10484541 - Method and apparatus for improving goal-directed textual conversations between agents and customers (2019-11-19),

15. 10339477 - Method and apparatus for facilitating staffing of resources (2019-07-02),

Title: Inventor Pallipuram V Kannan

Introduction: Pallipuram V Kannan is a renowned inventor based in Los Gatos, CA (US) known for his groundbreaking contributions to the field of technology and innovation.

Latest Patents: Pallipuram V Kannan holds several patents in various technological domains, showcasing his versatility and expertise in inventing novel solutions to complex problems.

Career Highlights: With a career spanning over two decades, Pallipuram V Kannan has worked with leading tech companies, research institutions, and universities, consistently pushing the boundaries of innovation.

Collaborations: Throughout his career, Pallipuram V Kannan has collaborated with top inventors, patent attorneys, and research institutions, fostering a culture of creativity and knowledge sharing in the industry.

Conclusion: Pallipuram V Kannan's passion for innovation and his relentless pursuit of excellence have solidified his reputation as a visionary inventor, inspiring the next generation of innovators to dream big and think outside the box.

Profile summary based on public USPTO records.