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For the Inventor, By the Inventor

Daly City, CA, United States of America

Genesys Telecommunications


USPTO Granted Patents = 3

Forward Citations = 199

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7 inventors (with patents filed for the assignee):

goldMedal Yuri Shtivelman (2 out of 25 patents)

silverMedal Alec Miloslavsky (1 out of 72 patents)

bronzeMedal Vladimir N Deryugin (1 out of 19 patents)

4.  Nikolay A Anisimov (1 out of 51 patents)

5.  Gregory Pogossians (1 out of 1 patent)

6.  Dmytro G Balkin (1 out of 1 patent)

7.  Luben Gueorguiev Stoilov (1 out of 1 patent)


3 patents:

1. 6922689 - Method and apparatus for auto-assisting agents in agent-hosted communications sessions (2005-07-26),
2. 6898190 - Method for estimating telephony system-queue waiting time in an agent level routing environment (2005-05-24),
3. 6104801 - Escalatory reactive call routing (2000-08-15),
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USPTO Data Jan 1 1976 - Dec 9 2025

3 Patents

#6 in Daly City, CA

#16,408 in California

#71,968 in US

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Daly City, CA, United States of America

Genesys Telecommunications

Forward Citations = 199

7 inventors:

goldMedal Yuri Shtivelman (2 out of 25 patents)

silverMedal Alec Miloslavsky (1 out of 72 patents)

bronzeMedal Vladimir N Deryugin (1 out of 19 patents)

4.  Nikolay A Anisimov (1 out of 51 patents)

5.  Gregory Pogossians (1 out of 1 patent)

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