Dmytro G Balkin

Title: Dmytro G Balkin: Innovator in Telephony Systems

Introduction

Dmytro G Balkin is a notable inventor based in San Bruno, California. He has made significant contributions to the field of telephony systems, particularly in estimating call waiting times in complex routing environments. His innovative approach has the potential to enhance customer service in call centers.

Latest Patents

Dmytro holds a patent for a "Method for estimating telephony system-queue waiting time in an agent level routing environment." This system is designed to estimate call waiting times by considering multiple queues, shared agents, abandoned call history, and virtual and priority queues. The preferred embodiment of this invention is a computer-telephony integration (CTI) software application that can operate on a CTI processor, which may be connected to switching equipment at the network level or at the call-center level.

Career Highlights

Dmytro is currently employed at Genesys Telecommunications, a company known for its advanced customer experience solutions. His work focuses on improving the efficiency of telephony systems, which is crucial for enhancing user experience in call centers.

Collaborations

Dmytro has collaborated with talented individuals such as Yuri Shtivelman and Nikolay A Anisimov. These collaborations have likely contributed to the development and refinement of his innovative solutions in telephony.

Conclusion

Dmytro G Balkin's contributions to telephony systems through his patent and work at Genesys Telecommunications highlight his role as an innovator in the field. His advancements in estimating call waiting times are set to improve customer service experiences significantly.