Luben Gueorguiev Stoilov

Title: Luben Gueorguiev Stoilov: Innovator in Telephony Systems

Introduction

Luben Gueorguiev Stoilov is a notable inventor based in Fairfax, CA (US). He has made significant contributions to the field of telephony systems, particularly in estimating call waiting times in complex routing environments. His innovative approach has the potential to enhance customer service in call centers.

Latest Patents

Stoilov holds a patent for a "Method for estimating telephony system-queue waiting time in an agent level routing environment." This system is designed to estimate call waiting times by considering multiple queues, shared agents, abandoned call history, and virtual and priority queues. The preferred embodiment of this invention is a computer-telephony integration (CTI) software application that can operate on a CTI processor, which may be connected to switching equipment in a connection-oriented, switched telephony (COST) network or at the call-center level.

Career Highlights

Luben Stoilov is currently employed at Genesys Telecommunications, a company known for its advanced customer experience solutions. His work focuses on improving telephony systems, which are crucial for efficient communication in various industries.

Collaborations

Some of Stoilov's coworkers include Yuri Shtivelman and Nikolay A Anisimov, who contribute to the innovative environment at Genesys Telecommunications.

Conclusion

Luben Gueorguiev Stoilov's contributions to telephony systems demonstrate his commitment to innovation and improving customer service experiences. His patent reflects a deep understanding of the complexities involved in call routing and waiting time estimation.