The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2017
Filed:
Jun. 29, 2015
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventors:
Herbert Willi Artur Ristock, Walnut Creek, CA (US);
Vidas Placiakis, Walnut Creek, CA (US);
Vitaliy Teryoshin, Danville, CA (US);
Nikolay I. Korolev, Concord, CA (US);
Yevgeniy Petrovykh, Walnut Creek, CA (US);
Anand Pai Krishnanand Nitin, Foster City, CA (US);
Assignee:
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); G06Q 10/06316 (2013.01); H04M 3/5175 (2013.01);
Abstract
Systems and methods are shown for organizing workbin tasks objects by priority, according to recent system conditions excluding objects that cannot presently be processed based on a workflow strategy or status data, and presenting remaining objects to an agent based on order of priority or workflow strategy.