Company Filing History:
10 out of 563 
3 out of 832,680 Years Active: 2015-2019
Title: Vidas Placiakis: Innovator in Task Management and Interaction Processing
Introduction
Vidas Placiakis is a notable inventor based in Walnut Creek, CA (US). He has made significant contributions to the fields of task management and interaction processing, holding a total of 13 patents. His innovative work has impacted various industries, particularly in telecommunications and customer service.
Latest Patents
One of his latest patents is titled "Interaction request processing according to client pre-configured schedule." This invention provides an apparatus that includes a processor and memory, which stores instructions to detect when a request for interaction is received at a service access point associated with a contact center. The system identifies schedule data from the request and integrates it into a scheduling and reporting application. It also consults a contact center interaction routing system to process the scheduled interaction request based on the identified schedule data.
Another significant patent is the "System and method for intelligent task management and routing." This invention outlines systems and methods for routing task objects to multiple agents. It involves analyzing the content of each task object to determine its classification, which is then used to match agents with the appropriate skills. The system organizes tasks by priority and presents them based on recent status information, enhancing overall efficiency.
Career Highlights
Vidas has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills in developing innovative solutions for task management and interaction processing.
Collaborations
Throughout his career, Vidas has collaborated with notable individuals such as Herbert Willi Artur Ristock and Nikolay I Korolev. These collaborations have contributed to the advancement of his inventions and the development of new technologies.
Conclusion
Vidas Placiakis is a distinguished inventor whose work in task management and interaction processing has led to numerous patents and innovations. His contributions continue to shape the future of telecommunications and customer service industries.
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