Vitaliy Teryoshin

Title: Vitaliy Teryoshin: Innovator in Contact Center Solutions

Introduction

Vitaliy Teryoshin is a prominent inventor based in Danville, CA (US), known for his significant contributions to the field of telecommunications and contact center technologies. With a total of 16 patents to his name, Teryoshin has developed innovative systems that enhance the efficiency and effectiveness of customer interactions.

Latest Patents

Among his latest patents, Teryoshin has introduced groundbreaking methods such as "Systems and methods for extended agent capacity." This patent outlines a method for routing interactions arriving at a contact center, which includes providing a cost schedule for interactions and determining the available capacity of agents to ensure optimal routing. Another notable patent is the "System and method for site aware routing for callback," which focuses on efficiently routing callback calls to available agent stations at the same site, thereby improving response times and customer satisfaction.

Career Highlights

Throughout his career, Teryoshin has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. His work has significantly impacted the way contact centers operate, leading to improved customer service and operational efficiency.

Collaborations

Teryoshin has collaborated with esteemed professionals in the field, including Nikolay I Korolev and Herbert Willi Artur Ristock. These collaborations have further enriched his innovative contributions to telecommunications.

Conclusion

Vitaliy Teryoshin's work in developing advanced contact center solutions showcases his dedication to innovation in telecommunications. His patents reflect a deep understanding of customer interaction dynamics and a commitment to enhancing service delivery.