The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2005
Filed:
Oct. 29, 1998
Christopher Clemmett Macleod Beck, Oceanside, CA (US);
Jonathan Michael Berke, San Diego, CA (US);
Joel A. Johnstone, San Diego, CA (US);
Robin Marie Mitchell, Cardiff, CA (US);
James Karl Powers, Carlsbad, CA (US);
Mark Franklin Sidell, Chapel Hill, NC (US);
Charles Dazler Knuff, Carlsbad, CA (US);
Christopher Clemmett Macleod Beck, Oceanside, CA (US);
Jonathan Michael Berke, San Diego, CA (US);
Joel A. Johnstone, San Diego, CA (US);
Robin Marie Mitchell, Cardiff, CA (US);
James Karl Powers, Carlsbad, CA (US);
Mark Franklin Sidell, Chapel Hill, NC (US);
Charles Dazler Knuff, Carlsbad, CA (US);
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Abstract
An Interaction Object Model (IOM) Interface to a data repository includes objects representing files in the data repository; standardized information about each file, the information associated in the IOM with each object, and an updating interface communicating with the data repository, keeping objects conformal with the files in the data repository. An interaction interface to system function modules requiring data associated with the files in the data repository is provided, wherein through the interaction interface the system function modules are enabled to retrieve required data from the IOM without accessing the data files in the data repository directly. A principle use is in a multimedia call center, storing text and non-text transactions of the call center.