Company Filing History:
19 out of 563 
2 out of 5,032 
Years Active: 2000-2016
Introduction
Joel A. Johnstone is a renowned inventor based in San Diego, CA, with an impressive portfolio of 19 patents. His innovative contributions primarily focus on enhancing communication through multimedia call centers, demonstrating a commitment to improving client interactions and experience across various platforms.
Latest Patents
Among his notable inventions, Joel A. Johnstone has developed a method for routing transactions between internal and external partners in a communication center. This invention details a multimedia call center (MMCC) operating through an operating system, featuring a client-specific self-help wizard designed to assist active clients. The wizard is periodically updated with information related to the client's transaction history, allowing for personalized interaction. Clients can select their preferred media type for communication, whether it be IP or traditional telephony, and the MMCC will initiate contact accordingly. This interactive voice response unit further streamlines the process and enhances client engagement, ensuring that help information is tailored to the client's needs effectively.
Career Highlights
Throughout his career, Joel has worked with prestigious companies such as Genesys Telecommunications Laboratories, Inc. and Alcatel Lucent. His involvement in these organizations has allowed him to refine his skills and expand his knowledge in the telecommunications sector, paving the way for innovative breakthroughs.
Collaborations
Joel has had the pleasure of collaborating with several talented individuals, including Jonathan Michael Berke and Robin Marie Mitchell. Their combined expertise has contributed significantly to the advancements and success of the projects they have undertaken together.
Conclusion
Joel A. Johnstone's dedication to innovation in communication technology is evident in his extensive patent portfolio and impactful collaborations. His work continues to influence the way multimedia call centers operate, ultimately enhancing the interaction between clients and service providers. His contributions not only exemplify the spirit of innovation but also underscore the importance of adaptability and responsiveness in today's fast-paced digital landscape.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.