Company Filing History:
19 out of 563 
2 out of 5,032 
Years Active: 2000-2016
Title: The Innovative Mind of Robin Marie Mitchell: A Look at His Patents and Career
Introduction
Robin Marie Mitchell, located in Cardiff, CA, has made significant contributions to the field of telecommunications through his innovative inventions. With a total of 19 patents to his name, his work primarily focuses on enhancing communication systems, particularly in multimedia call centers.
Latest Patents
Among his notable patents, the "Method for routing transactions between internal and external partners in a communication center" stands out. This invention provides a client-specific self-help wizard for active clients in a multimedia call center (MMCC). The wizard is designed to periodically update with information related to client transaction history. It allows clients to select a media type for interaction and assistance, enabling the MMCC to re-establish contact through the chosen media. For instance, clients can opt for IP or COST telephony, prompting the MMCC to initiate a call. The system also includes an interactive voice response unit, which personalizes the support experience based on ongoing transaction history and monitors client activity to generate relevant reports.
Career Highlights
Robin's career includes impactful positions at leading telecommunications companies. He has worked with Genesys Telecommunications Laboratories, Inc. and Alcatel-Lucent, where he further honed his skills and made substantial contributions to the industry.
Collaborations
Throughout his career, Robin has collaborated with various talented professionals, including Jonathan Michael Berke and Joel A. Johnstone. These collaborations have allowed him to enhance his ideas and innovate more effectively within the telecommunications sector.
Conclusion
Robin Marie Mitchell continues to be an influential figure in telecommunications through his patents and innovative approaches. His dedication to improving client interactions within call centers demonstrates a remarkable understanding of technology and user experience, positioning him as a key player in the evolution of communication systems.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.