Company Filing History:
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Years Active: 2008-2013
Title: The Innovations of Zor Gorelov
Introduction
Zor Gorelov is an accomplished inventor based in North Caldwell, NJ (US). He holds a total of 3 patents that showcase his expertise in automated spoken dialog systems. His work has significantly contributed to the field of user experience evaluation in customer care technologies.
Latest Patents
One of his latest patents is titled "System and method for robust evaluation of the user experience in automated spoken dialog systems." This invention introduces a single, subjective numerical rating to evaluate the performance of a telephone-based spoken dialog system. The CE rating is provided by expert human listeners who understand the design of the dialog system. Different human raters can be trained to achieve a satisfactory level of agreement. Furthermore, a classifier trained on ratings by human experts can reproduce the human ratings with the same degree of consistency. This innovation allows for more calls to receive a CE rating than would be possible with limited human resources. It also provides more information about individual calls, which can help resolve discrepancies between ratings given by different human experts.
Another significant patent is "Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care." This invention involves an interactive voice response (IVR) system that assists in identifying repeat callers. It helps determine whether they are calling for the same reason as in previous calls and properly disposes of the call. If the repeat caller is calling for the same reason, information from the previous call is retrieved, and an action based on defined business logic for repeat callers may then be executed for the current call.
Career Highlights
Zor Gorelov has worked with notable companies such as Speechcycle, Inc. His contributions to these organizations have been instrumental in advancing technologies related to voice response systems.
Collaborations
Throughout his career, Zor has collaborated with esteemed professionals in the field, including Roberto Pieraccini and David Cuddihy. Their collective expertise has further enriched the innovations in automated dialog systems.
Conclusion
Zor Gorelov's contributions to the field of automated spoken dialog systems are noteworthy. His patents reflect a deep understanding of user experience and customer care technologies. His work continues to influence advancements in the industry.