The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 18, 2011
Filed:
Jan. 10, 2007
Applicants:
Roberto Pieraccini, Peekskill, NY (US);
Zor Gorelov, North Caldwell, NJ (US);
Alan Pan, Brooklyn, NY (US);
Inventors:
Roberto Pieraccini, Peekskill, NY (US);
Zor Gorelov, North Caldwell, NJ (US);
Alan Pan, Brooklyn, NY (US);
Assignee:
SpeechCycle, Inc., New York, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
Abstract
An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.