Company Filing History:
Years Active: 2011
Title: Alan Pan: Innovator in Interactive Voice Response Technology
Introduction
Alan Pan is an accomplished inventor based in Brooklyn, NY (US). He has made significant contributions to the field of interactive voice response (IVR) systems. His innovative work focuses on enhancing customer care through advanced technology.
Latest Patents
Alan Pan holds a patent for "Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care." This patent describes an IVR system that assists in identifying repeat callers and understanding their reasons for calling. The system retrieves information from previous calls and executes actions based on defined business logic for repeat callers. This innovation aims to improve the efficiency and effectiveness of customer service interactions.
Career Highlights
Alan Pan is currently employed at Speechcycle, Inc., where he continues to develop cutting-edge solutions in the realm of customer care technology. His work has been instrumental in shaping the way businesses interact with their customers through automated systems.
Collaborations
Throughout his career, Alan has collaborated with notable professionals in the field, including Roberto Pieraccini and Zor Gorelov. These partnerships have contributed to the advancement of IVR technology and its applications in various industries.
Conclusion
Alan Pan is a key figure in the development of interactive voice response systems, with a focus on improving customer care through innovative technology. His contributions have the potential to transform how businesses manage customer interactions.