The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
Oct. 08, 2009
Krishna Dayanidhi, Jersey City, NJ (US);
Keelan Evanini, Philadelphia, PA (US);
Phillip Hunter, Arlington, TX (US);
Jackson Liscombe, Brooklyn, NY (US);
Roberto Pieraccini, New York, NY (US);
David Suendermann, New York, NY (US);
Zor Gorelov, North Caldwell, NJ (US);
Krishna Dayanidhi, Jersey City, NJ (US);
Keelan Evanini, Philadelphia, PA (US);
Phillip Hunter, Arlington, TX (US);
Jackson Liscombe, Brooklyn, NY (US);
Roberto Pieraccini, New York, NY (US);
David Suendermann, New York, NY (US);
Zor Gorelov, North Caldwell, NJ (US);
Synchronoss Technologies, Bridgewater, NJ (US);
Abstract
A single, subjective numerical rating to evaluate the performance of a telephone-based spoken dialog system. This CE rating is provided by expert human listeners who have knowledge of the design of the dialog system. Different human raters can be trained to achieve a satisfactory level of agreement. Furthermore, a classifier trained on ratings by human experts can reproduce the human ratings with the same degree of consistency. More calls can be given a CE rating than would be possible with limited human resources. More information can be provided about individual calls, e.g., to help decide between two disparate ratings by different human experts.