This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2011.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2011
Title: William Vincent McGuire and Contact Center Agent Selection
Introduction
William Vincent McGuire is an inventor associated with Westford, Massachusetts. His patent work addresses how contact center systems select agents and evaluate the services they provide.
Latest Patents
McGuire is associated with 1 patent, titled “Methods and Apparatus for Contact Center Agent Selection.” The invention describes a system that receives a service request and selects an agent based on an evaluation of that agent. After the service is delivered, the system evaluates the agent’s performance and updates the agent’s evaluation.
Career Highlights
McGuire’s patent is associated with Avaya Inc., a company known for communications and contact center technologies. The invention focuses on using service evaluations to inform agent selection and to update assessments based on subsequent interactions.
Collaborations
McGuire’s listed coworkers include Kevin J. Mendel and James Lee Knight, Jr. Their shared association reflects a professional connection within the broader context of contact center technology and patent activity.
Conclusion
William Vincent McGuire’s patent describes a feedback-based approach to selecting contact center agents, linking prior evaluations with assessments of services delivered.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile